What the house is bound by.

01

Who you are contracting with

These terms are between you and the company trading as Luxury Drop, which is registered in the United Arab Emirates. Two people own and run it, one in the UAE and one in India, and both act for that same company. There is no Indian company and nothing is contracted through one, whichever of the two you are speaking to.

The house has no premises a client can enter, no employees and no agents authorised to agree anything on its behalf. Where you are dealing with the house, you are dealing with one of its two owners.

Registered name

Issued to you with the written terms for a piece, before you are asked to settle anything. It is not printed here because it has not been confirmed, and an unconfirmed name on a terms page is worse than none.

Trade licence

Issued with the same written terms. Ask for it earlier and it will be sent to you earlier.

Tax Registration Number

Issued with the same written terms where the company is registered for tax. The house makes no tax claim on this page it cannot evidence.

Using this site means these terms apply to that use, and to any enquiry, sourcing brief or valuation request that follows. Where written terms are issued for a specific piece and you accept them, those terms govern that piece on anything both documents address.

02

Every piece is on request

Nothing published here is an offer or a quotation. There is no figure on a card, none on a piece’s own page, none in a range, and none in the structured data a search engine reads. That is deliberate, and it is not a negotiating position: what a specific watch is worth depends on its condition, its papers and where it is going, and none of that is settled by a number printed beside a photograph.

• A figure exists when it is put to you in writing for a named piece. It stands for the period stated on it and lapses after that, because the market underneath it moves.
• A figure written for one piece does not carry to another, and one written for one delivery route does not carry to a different one.
• Sending an enquiry, opening a conversation or asking to see something places no obligation on you and creates no contract to buy.
• A contract exists when the house issues written terms for a specific piece and you accept them. Not before, and not because a piece was described as available.

What the house holds changes continuously, and a piece can be gone between your reading about it and your writing about it. Where that happens you are told plainly rather than steered towards something else.

03

Settlement is agreed in writing before anything moves

The house does not publish settlement terms, because they are not the same on every piece or in every market. They are discussed once you are in contact and then written down: the piece, what is being settled, when, and what has to be true before anything moves.

Nothing is framed as a default and nothing is assumed on either side. If it is not in the written terms, it has not been agreed.

The house does not send revised settlement details in a message. If you receive something that appears to, it did not come from us — say so in the conversation you already have, and confirm there, before you move anything.

04

What the house stands behind

A piece is inspected in hand by one of the two owners before it is offered, either by them or at the supplier’s premises, and a specialist is brought in where the piece calls for it. What the house is bound by if that judgement is ever wrong is set out here and nowhere else.

Authenticity

If a piece the house sold you is not authentic, the house buys it back and refunds the full amount paid. There is no time limit on it.

Description and condition

For 7 days from delivery, if the piece does not match what the house told you about it, it comes back and you are refunded the amount paid, less shipping.

What the guarantee is not

It is not a service warranty and it is not insurance. Wear, damage, magnetisation, water ingress and servicing after the piece reaches you are yours. A mechanical watch is a machine that needs maintaining, and the house says so rather than implying otherwise.

You are welcome to have a piece examined by your own watchmaker before settlement, wherever that can be arranged. The house asks for nothing in return, and an examination that disagrees with what you were told ends the matter at no cost to you.

05

Who carries the risk while a piece is travelling

In Dubai a piece is put into your hands in person. Nothing travels and nobody carries a risk.

Anywhere else, three things are agreed with you in writing before anything moves: who carries it, what cover is in place, and who carries the risk if it is lost or damaged on the way. That third one is the expensive sentence, and it is written down for each shipment rather than assumed by either side.

The house does not act as your customs broker, does not prepare import documentation and makes no claim about duty or tax at the destination. Anything of that kind sits with you unless the written terms for that shipment say otherwise, and where it sits with you, the terms say so before you agree them rather than afterwards.

06

The standing of this page

This page states the position the house actually holds and nothing more. It is not legal advice, and it is being reviewed properly; where that review changes something, this page changes with it and the date at the top moves.

Where the written terms issued for a specific piece say something different from this page, those terms govern that piece. Nothing published here afterwards reaches backwards into terms already agreed.

Nothing here limits a right you have under the consumer law of your own market that cannot be limited by agreement. These terms are written and agreed in English.