Delivery
How a piece reaches you.
In Dubai a piece is put into your hands in person. Anywhere else, the carrier, the cover and who carries the risk are agreed with you in writing before anything moves — and that last one is the sentence worth reading twice.
Nothing moves before it is agreed in writing
In short
The carrier, the cover and who carries the risk are settled with you, in writing, before a piece leaves anybody’s hands.
This is our whole position on delivery, and it is short on purpose. We have no standing arrangement and no default carrier. For each shipment, we write down three things and agree them with you before anything happens.
- Who carries it — the carrier, named, and the service it is going on.
- What cover is in place while it is travelling, and who arranged it.
- Who carries the risk if it is lost or damaged on the way.
If those three are not written down and agreed, nothing moves. That way, both of us know where we stand before there is a problem, not after.
- India
- Anywhere in India, we agree with you in writing how the piece reaches you — the handover, the carrier, the cover and who carries the risk — before anything moves.
- United Arab Emirates
- In Dubai, we hand the piece to you in person. Anywhere else, we agree the carrier, the cover and who carries the risk with you in writing before anything moves.
Who carries the risk
In short
Agreed for each shipment. We do not assume it on your behalf, and we do not assume you have taken it on.
A watch in transit is worth more than most things a carrier will ever handle, and the question of who bears the loss if it does not arrive is the most expensive question on this page. Most sellers answer it silently, in a clause nobody reads until the day it matters.
We answer it openly, for each shipment, in advance. Where the risk sits is written into the terms for that shipment and confirmed by you before it leaves. It is never carried over from a previous transaction or assumed by either side.
Where cover is arranged, the written terms say who arranged it, what it covers and who claims under it. Where no cover can be arranged for a route, the terms say that too, plainly, and you decide whether the piece travels at all.
In Dubai, by hand
In short
Within Dubai, we hand the piece to you in person. Nothing is shipped, so there is no transit risk to carry.
In Dubai, one of the two owners, or someone acting for them, brings the piece to you at a place and a time agreed for that meeting. We have no premises, so the place is arranged each time.
The piece is checked in front of you, against everything you were told about it, before anything is settled. If what is in front of you is not what was described, it goes back with the person who brought it and the matter ends there, at no cost to you.
What we do not do
In short
We are not a shipping company or your customs broker, and we make no claim about duty, tax or import documentation.
We do not clear goods through customs, act as a broker or prepare import documentation, and we make no representation about what duty or tax will be assessed at the destination. We are not in a position to, and we would not want you to rely on it.
Anything of that kind sits with you unless the written terms for a shipment say otherwise. Where it sits with you, the terms say so before you agree them, not once a piece is already moving.
We do not publish transit times either. The route is agreed with you, and the timing comes from whoever is actually carrying it, not from a table on a website.
Taking delivery, and what we stand behind
In short
Check the piece against what you were told. Two guarantees follow it, and they run on different clocks.
However a piece reaches you, the first thing to do with it is check it against what we told you it was. Where anything has been damaged in transit, photograph the outer packaging before opening it and say so the same day — that is what makes a claim straightforward rather than contested.
- Authenticity
- If a piece we sold you is not authentic, we buy it back and refund the full amount paid. There is no time limit on it.
- Description and condition
- For 7 days from delivery, if the piece does not match what we told you about it, it comes back and you are refunded the amount paid, less shipping.
- What is not covered
- Wear, damage, magnetisation, water ingress and servicing after the piece reaches you. A change of mind is not a fault. A piece found to your brief that you have decided against is a separate conversation, and the difference is written down before you commit.
You are welcome to have the piece examined by your own watchmaker before settlement, wherever that can be arranged. Nothing is asked in return, and an examination that disagrees with what you were told ends the matter at no cost to you.
Before anything moves
Settle the route before you settle anything else.
Tell us where the piece is going, and we will set out the carrier, the cover and who carries the risk in writing. If any of it will not work for your address, it is better to know now than once the piece is on its way.